Privacy Policy
Bastide du Port, as the data controller, is committed to ensuring that the collection and processing of your personal data comply with the General Data Protection Regulation (GDPR) and the French Data Protection Act. This document outlines how the information you provide to us is used and protected. Bastide du Port may update this personal data protection policy at any time and encourages you to review it regularly, particularly when making reservation requests.
Personal data collected
As a client of Bastide du Port, you may be required to provide the following data: Identification data: surname, first name, postal address, email address, telephone number, passport number, or national identity card number. Banking data: credit card number. Browsing data: location data derived from your IP address, technical cookies, third-party cookies, and analytics cookies. Information regarding your stay: arrival and departure dates, allergies, pets.
Information requested by Bastide du Port and marked with an asterisk on the website is mandatory, as it is essential for processing your booking or contact requests.
Bastide du Port does not collect sensitive data such as information regarding race, ethnicity, religion, politics, health, sexual orientation, or trade union membership.
Upon your arrival at Bastide du Port, we may collect additional personal data, particularly for security measures, such as the installation of video surveillance in the establishment's common areas.
Bastide du Port does not collect personal data relating to a minor unless their parent or legal guardian has provided prior consent.
When is your personal data collected?
Bastide du Port collects your data during the following stages: Booking a room and payment. Loyalty program registration. Newsletter subscription. Sending promotional offers. Browsing the website. Participation in satisfaction surveys. Sending a comment/question via the "Contact Us" section of the website. Chat and online callback services. Managing your rights to access, rectify, delete, port, and object to your personal data. Managing unpaid debts and disputes.
Purposes of processing your personal data
Bastide du Port collects your personal data to: Manage room bookings. Create and store invoices. Track consumption (telephone, bar, restaurant, etc.). Manage room access. Manage the loyalty program. Generate statistics, commercial scores, and reports. Monitor and manage preferences for loyalty program members. Respond to requests for access, rectification, deletion, modification, portability, and objection regarding your personal data. Send newsletters and promotional offers. Handle complaints.
Bastide du Port may use subcontractors to perform other operations, such as: Secure payment. Cloud-based booking, email, and SMS software. Sending cart abandonment reminder emails. Participation in satisfaction surveys. IT system installation and management. Chat and online callback services. Accounting. Management of unpaid debts and disputes.
Bastide du Port ensures that its subcontractors also comply with the GDPR and the French Data Protection Act.
Retention period for your personal data
Bastide du Port retains your personal data only for as long as necessary to fulfill the aforementioned purposes, specifically: Customer service follow-up: 3 years from the last collection. Statistical analysis, commercial scoring, and reporting: 3 years from the last collection. Monitoring and managing preferences for loyalty program members: until an unsubscribe request is made. Sending newsletters and promotional offers: until an unsubscribe request is made. Participation in satisfaction surveys: 3 years from the last collection. Video surveillance: 1 month from the last collection. Cookies and connection indicators: 13 months from the last collection. Credit card numbers: 13 months from the last collection. Invoice retention: 10 years from the last collection. Management of unpaid debts and disputes: 10 years from the last collection.
Once these periods have expired, Bastide du Port commits to securely destroying all paper or electronic data.
The security of your personal data
Bastide du Port takes appropriate technical and organizational measures daily to protect your personal data against unlawful or accidental destruction, accidental loss or alteration, and unauthorized disclosure or access.
To learn more about how Bastide du Port collects, processes, and protects personal data, please consult our external personal data privacy policy (available via the embedded hyperlink). Bastide du Port may update this personal data protection policy at any time and encourages you to review it regularly.
Cookies
When you visit our website, information regarding your browsing may be saved in files known as "cookies" on your device, depending on your personal settings.
Bastide du Port uses technical, third-party, and analytics cookies for marketing purposes. These cookies allow us to analyze and measure audience, traffic, and browsing behavior, as well as to define services and offers tailored to your interests. As such, visitors' personal information may be processed.
Access and modification
In accordance with the GDPR and the French Data Protection Act, you may contact Bastide du Port at any time to exercise your rights of access, rectification, erasure, objection, portability, and withdrawal of consent regarding your personal data by contacting the Bastide du Port Data Protection Officer via email (bastide-du-port@wanadoo.fr) or at the following postal address: BASTIDE DU PORT, Attn: Data Protection Officer.
Proof of identity must be attached to your request so that we can verify your identity.
To learn more about the scope and conditions for exercising your rights, please review our procedure regarding the rights of data subjects.
